You can contact us by email and you will be connected to the best person to answer your query.

Email: boxoffice@ymcatheatre.uk

Or you can telephone:

01723 506750

Please leave a message on our answerphone

Additionally, you can also contact us through Facebook

We can arrange for payment by BACS or cheque, please email boxoffice@ymcatheatre.uk

If you haven’t received your tickets that you have bought online through Ticketsource, please contact their support team by following this link.

If you still can’t retrieve your ticket please bring the booking reference and some photo ID with you to the theatre.

You do not need to print your E-Ticket if you can show the full ticket, including the QR code to the steward

Sorry, all tickets need to be paid for at the time of booking.

Group bookings can be reserved without payment when coordinated through the Theatre Manager.

For Tickets booked over the telephone, your tickets will be available to collect on the day of the show from the Theatre Entrance. You will be required to confirm your postcode before tickets will be released.

Please contact us on 01723 506750 or visit the box office during opening hours and they will be able to print off your ticket.

Alternatively attend the theatre with photo ID and your booking reference if you have it

Yes, you can book tickets at the door. Online and telephone ticket sales end about an hour before the show starts, tickets are then available at the theatre when you arrive.

We tend to not know the running time of a particular performance until the rehearsals have been completed. Performances are generally no more than two and a half hours long. Please ask the Box Office team when your tickets are scanned for performance end times.

For all YMCA Productions, we offer a 10% discount. A lot of our hirers offer similar 10% discounts. Shows which have a discount available are marked with a blue badge stating “Blue Light Discount”.

Discounts are available to:

• Blue Light Workers
• NHS Staff
• Members of the Armed Services

Discounts are also available to all the above if there is a badge stating NHS discount only.

To claim the discount, book your tickets as normal and use the code “NHS” at the checkout. Please make sure that you bring an ID badge or similar to the theatre.

We can not refund or resend tickets that are lost in the post.

When you arrive at the theatre visit the box office who will be able to re-print your tickets for you, we don’t charge for this service.